WELCOME TO LUXURY HOTEL CONSULTING
Strategic Luxury Hotel Training
Emotional intelligence training for staff in luxury resorts and hotels in South East Asia
Founded by Renae Leith-Manos—award-winning journalist, luxury hotel consultant, and creator of Renae’s World—our boutique consultancy serves as the definitive partner for flagship properties across Southeast Asia.
With over two decades immersed in the industry’s most iconic addresses, Renae has reviewed hundreds of hotels, many of the world’s best. She has lived in South East Asia and spent long periods in the UK and in France.
Our signature ” Anticipating Guest Needs” immersions—proven across wellness resorts, city palaces and jungle retreats—hard-wire the ability to map emotional hotspots, decode subtle cues, and create unforgettable moments of delight.
What Sets Us Apart:
- Regional & Cultural Mastery: Decades of experience in European grandeur and Southeast Asian serenity, bridging cultural insights for truly global standards
- Staff connection: We know how to connect and hear your staff to ensure they feel valued and secure within the workplace
- Detailed Programs: Programs blending psychology, data-driven personalisation, media training and leadership “contagion” for experienced hoteliers
- Regular travel to the world’s most popular luxury destinations ensures up to date insights into the industry
Elevate your property to a new standard of intuitive, unforgettable hospitality with a consulting partner dedicated to luxury hotels. We specialise in designing and delivering bespoke excellence i in South East Asia and Europe for experienced General Managers and executive teams within luxury resorts and hotels.
“One senior resignation costs $45,000. One toxic culture costs the whole hotel“.
We focus on:
- Butler Induction and Development Programs
- Guest journey mapping and emotional contagion
- Staff Retention and Wellness
- Leadership Media Training
- How to ensure positive reviews
- Culture-building
Renae has over two decades experiencing revising and working with luxury hotels, and brings that experience into every minute of her training.
Our Services Include:
Butler Training
Butlers are a differentiator for guests booking luxury hotels and a Conde Naste feature in 2026 nominated them as one of the most important elements and aspects of every 5 star hotel.
Whether you are launching a new butler program or refreshing your team, we achieve significant and positive results with teams of butlers.
We take them through a bespoke program tailored to their resort or hotel as well as to the location they are working within so that they are able to connect, surprise, delight with guests at every level throughout a stay.
Guest Experience Framework
Unlock the invisible architecture of unforgettable stays with our Emotional Hotspot Mapping. We dissect the end-to-end guest journey, pre-arrival communication through post-stay memory-making—to identify critical touch points where emotions peak and loyalty is forged.
Emotional contagion is a part of all of the work we do, and properties receive bespoke Anticipation Playbooks with 2026-ready tactics.
From Parisian arrivals to Balinese departures, our audits and 90-day implementation rituals ensure your hotel doesn’t just meet expectations—it owns an irreplaceable emotional place within your guests that they will return to connect with again and again.
Executive Focus
Elevate your General Managers into visionary leaders of anticipatory hospitality.
Our 3-Day excellence Immersions introduce experienced General Managers in the psychology of guest intuition—mastering emotional contagion, selective attention, and leadership presence that cascades through every team member.
Through PowerPoint deep dives, live challenges, and real-time scenario workshops, participants leave with personal playbooks to hard-wire surprise and delight into daily operations.
Tailored for Europe’s iconic city palaces and Southeast Asia’s serene but busy retreats, these transformative programs deliver measurable NPS uplifts of 20-30% by turning intuitive service into institutional muscle memory.
Emotional intelligence training improves stress regulation and performance in your staff.
Client Voices
“Renae has a profound understanding of the unique cultural nuances of the Asia Pacific hospitality landscape having lived in Asia”.
— Bruno Cristol, General Manager Intercontinental Hotel Bali
“Renae is an exceptional professional, whose expertise in the luxury hotel industry is truly unparalleled to others”.
— Kara Freedman, Director of Marketing, Hilton NYC
“After working with Luxury Hotel Consulting, the team at The Oberoi Beach Resort saw a marked difference in our team and their confidence when speaking with international travellers, especially the new team members”.
— Oberoi Lombok, Hotel Manager Tanmay Vaidya.
Our Experience:
- The Intercontinental Bali – Ran a four day pilot program in one of Bali’s most successful 5 star properties.
- Working with an established luxury hotel in Bali. Updating a butler program in an established luxury hotel in Bangkok. Working with a hotel owner in Sydney on media presentation skills.
- We ran a highly successful Luxury Hotel Consultancy program over several weeks for one of Bali’s most luxurious 5-star hotels. Conducted digital media training for 45 people over 4 days in a luxury five star hotel in Bali.
- Worked one on one with multiple General Managers at luxury hotels in South East Asia on media presentation and communication skills Updating and refreshing a butler program for a luxury five star hotel
- We ran a highly successful Luxury Hotel Consultancy program over several weeks for one of Bali’s most luxurious 5-star hotels.
- Alila Uluwatu Bali – Conducted digital media training for 45 people over 4 days in a luxury five star hotel in Bali. Worked with Alila Uluwatu Bali over several months to implement a bespoke program for line staff.
- Oberoi Lombok – Ran a bespoke luxury program for line staff and department heads at a prestigious 5-star luxury hotel in South East Asia. Worked with Oberoi Lombok to create a bespoke Human Resources training program over several days.
- Jake Down was the Australian Champion for Bombay Sapphire Stir Creativity Competing against 300 competitors around Australia , to take out the grand final and Australian Champion.
- Set up data collection of daily, monthly & yearly waste, harvest and production reports as well as savings and revenue reports.
- A waste to gift curatorship: Alila Villas Uluwatu Sustainability Lab was created in 2019 and has diverted more than 30 tons of waste from going to landfill, while creating jobs and generating revenue.
Podcast: Where2FromHere
Unfiltered Access to luxury hotels in South-East Asia, UK and Europe.
Renae has conversations with some of the luxury hotel industry’s most innovative, creative and powerful people in her podcast, Where2FromHere.
With almost 2 million views, our podcast features interviews with the luxury hotel industry’s best, delivering the latest industry and luxury travel news to our audience from all pockets of the globe.
Interview with Maud Bailly, CEO, Sofitel
One of the most powerful women in luxury hotels right now, Sofitel CEO, Maud Bailly.
Interview with Francois Delahaye –
Chief Operating Officer, Dorchester Collection & General Manager Hotel
Plaza Athénée
A Conversation with The Dorchester’s Francois Delahaye.
Interview with Guy Heywood – Senior Vice President Global Operations, Raffles & Orient Express
Raffles and Orient Express Global Operations.
Interview with Uday Rao – Regional Vice President and General Manager, Four Seasons Tokyo
Four Seasons Legend and Much Loved General Manager Uday Rao.
Interview with Paolo Lemallo – Culture and People Director, Dorchester Collection
The Dorchester Collection’s inspiring Culture and People Director.
Interview with Giordano Faggioli – General Manager, Ayana, Bali, Indonesia.
The General Manager of Ayana, Bali, Indonesia.
